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Business Process Outsourcing (BPO) |
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High performance businesses continually assess new opportunities to outpace market rivals. Business process outsourcing (BPO) provides such an opportunity. Today, high performance businesses are turning to BPO to help them respond to the unprecedented market conditions and make vital changes both quickly and dramatically. Spectrasoft's comprehensive portfolio of business process outsourcing services provides industry-specific as well as cross-industry BPO solutions that enable our clients to achieve immediate and sustained cost savings, improve cash flow and drive topline growth—key priorities in today’s economy. |
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Cross-Industry Business Process Outsourcing Services |
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Customer Contact BPO Services |
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Spectrasoft partners with companies to transform their customer contact operations into high-performance solutions. We help lower operating costs and capital expenditure, while enhancing customer loyalty by improving the customer experience. |
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Spectrasoft Customer Contact BPO Services provides an integrated suite of scalable, "front-office," marketing, sales and customer outsourcing services to help leading companies confront the current economic climate – whether they are in a position of growth with the opportunity to acquire new customer in new territories, or in need of rapid and sustainable costs management. We help companies transform their customer contact operations, improve the customer experience and enhance customer loyalty, retention and satisfaction while also lowering the cost to serve. |
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We deliver to our customers: |
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Reduced customer interaction costs across customer interaction channels. Spectrasoft has a proven track record of delivering 25 to 40 percent reduction in the overall customer cost to serve through multi-year transformation and operations programs. |
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New revenue growth in marketing campaign execution. Through integration of marketing, insight and interaction capabilities, Spectrasoft has achieved business outcomes of 100 percent to 200 percent improvement in return on marketing campaigns, and measurable improvements in customer retention, cross-selling and up-selling to drive dramatic revenue growth. |
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A cost model that delivers high performance. Spectrasoft enables a more competitive business model where costs are predictably tied to the customer base creating a more scalable operating environment without cost bottlenecks. Leveraging our fixed-cost-per-customer deal shape we convert substantial Marketing, Sales, and Service costs to a scalable variable model. |
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Finance and Accounting BPO Services |
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Outsourcing can play a key role in helping businesses not only survive but thrive in the current economic climate. Finance and accounting business process outsourcing (BPO) services are ideally suited to help companies address their cash flow and liquidity challenges, and deliver immediate and sustained cost management. |
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Most chief financial officers we work and speak with share a common goal, one both simple and profound: to create a world-class finance organization. CFOs seek to build and manage a finance function that is both efficient and effective—one that has the process rigor and control to keep costs in line, as well as the business savvy to help their companies achieve high performance in a challenging, economic climate. |
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For today's multinational companies looking to achieve high performance through an effective and efficient finance organization, Spectrasoft Finance and Accounting BPO Services can help. |
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HR BPO Services |
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Outsourcing is a proven tool to help companies improve cash flow, manage cost and drive sustainable growth, especially in today’s economic climate. Spectrasoft High Performance Business research shows that high-performance businesses have the ability to navSpectrasoft periods of uncertainty and emerge even stronger through improving their competitive position; acquiring capabilities and assets; and increasing their workforce productivity. Spectrasoft research, moreover, also reveals that those companies that outsource their HR and learning functions are far more likely to assess their workforces as highly effective and twice as likely to be satisfied with the overall performance of their HR function. |
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While management trends may come and go, an organization’s human capital is critical to its ability to outperform competitors and deliver shareholder value over the long term. Skilled and motivated employees provide companies a competitive edge that is long lasting and difficult to imitate—a strength never more valuable than in times of economic stress. |
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However, the ability of organizations to achieve and sustain high performance through their workforces is challenged by a number of industry and demographic trends: the aging workforce, skill shortages and increased local and global competition for talent. Today, this challenge is intensified by the global economic climate. |
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Outsourcing the human resources function to Spectrasoft can help companies increase their return on people investment. Spectrasoft can help organizations acquire, develop and retain the talent required to position them for growth and enable them to optimize their workforce productivity. Spectrasoft focuses on helping organizations drive high performance through high-touch, value-added human resources outsourcing solutions, including integrated talent management (encompassing recruitment, performance and progression, learning and compensation services) and highly efficient employee services capabilities. More important, Spectrasoft has the client track record, global capabilities and proven methodologies to help companies gain access to the talent they need as well as the process enhancements and cost reductions that a specialist provider can deliver. |
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Learning BPO Services |
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Outsourcing the learning function to drive growth and high performance
Outsourcing is a proven tool to help companies. Spectrasoft challenging economic times. While outsourcing can help companies with cost cutting and immediate savings, it can do much more—outsourcing can drive measurable performance improvements in nearly every aspect of the business.
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Learning BPO in particular, plays a critical role in helping companies to drive sustainable growth by increasing workforce skills and productivity. Spectrasoft research shows that high-performance businesses exhibit leading-edge capabilities in the management and development of human capital, and that by using outsourcing to improve the learning and HR functions, companies can boost the performance and business contribution of their overall workforce. |
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This emphasis on workforce skills and talent development is a critical strategy that is positioning leading organizations for the future, helping them emerge from the economic downturn in a stronger competitive position. |
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Measurable benefits from learning outsourcing |
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Learning BPO goes far beyond cost reduction. The real value is found in leveraging learning to impact business growth through better workforce effectiveness. What if you reduced the time required for critical workforces (such as sales or customer service) to reach competent levels of performance? Or if you could reduce new-hire training from six weeks to two weeks while delivering employees to the business with the full range of skills needed to perform? What if you could sell a new product or service within hours or minutes of its release? These are the outcomes that advanced learning BPO solutions deliver today.
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Learning BPO services from Spectrasoft have delivered measurable improvements in business performance for our clients, including: |
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- Increased revenues—For a North American bank, a “sales accelerator” course increased sales and incremental revenue in bank branches by 4 percent.
- Enhanced growth—For a major UK telecommunications operator, sales conversions increased by 102 percent as the result of an innovative learning solution.
- Higher productivity—For a major US financial services institution, time to proficiency for new hires was reduced by 33 percent while classroom time was reduced by 13 percent.
- Lower costs—A large communications company delivers 8 percent more training per employee with a 16 percent overall reduction in learning investment.
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Spectrasoft offers an integrated, end-to-end service that provides proven assets and resources across the full range of learning activities, including planning and alignment, content design and development, learning delivery, and administration and support. Spectrasoft's scalable and cost-effective learning solutions can deliver measurable impact for our clients, including supporting business transformation and revenue growth and driving efficiencies; developing deep and specialized skills in key workforces; and creating a differentiated talent capability across the organization. |
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Procurement BPO Services |
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These are challenging economic times and now, more than ever, chief procurement officers are not only expected to drive large reductions in their procurement spend but they are also under intense pressure to make every business process as efficient as possible. Spectrasoft research shows that high-performance businesses have the ability to Spectrasoft periods of uncertainty and emerge even stronger. They use a downturn proactively to improve their competitive position, taking advantage of shifting customer needs, upgrading talent, and acquiring capabilities and assets. |
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At Spectrasoft, our goal is not simply to help you reduce operational costs or buy goods and services at low cost; it is to help you create competitive advantage and measurable shareholder value—quickly. We help you achieve a rapid, sustainable improvement in procurement performance enterprise-wide. That translates to deep, sustainable sourcing savings that directly affect your bottom line. Furthermore, while we manage your indirect/non-strategic spend—delivering process efficiencies and measurable savings quickly—you focus your talent and capital on your direct spend and on creating new revenue opportunities that further boost your profitability and the price of your stock. |
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With Spectrasoft as your procurement partner, you can: |
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- Source strategically: We source materials and services for you giving you new opportunities to save money manage demand, suppliers and compliance.
- Connect with a larger base of suppliers: We have access to a broad pool of suppliers, allowing us to find the lowest prices and best fit for your procurement needs.
- Increase contract compliance: We can help increase your on-contract buys, lowering your costs, reducing risk and increasing management control over spend.
- Operate more efficiently: We offer exceptional levels of process rigor, discipline and control and drive continuous improvement through our processes.
- Improve business insight: We'll help you identify additional spend savings and fuel innovation.
- Manage benefits delivered to the bottom line: We'll deliver spend savings and transparency that means you can take the financial benefits straight to your bottom line.
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