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Infrastructure Outsourcing |
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High performers maximize the value of their IT investments to distance themselves from the competition even in a challenging economic environment. Spectrasoft Infrastructure Outsourcing (IO) enables organizations to create a more cost-effective and responsive IT infrastructure which promotes service stability and reliability, and enables rapid response to changing market and business conditions. Spectrasoft collaborates with leading organizations to create low-cost, high-value IT solutions that provide a platform for profitable growth. |
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Infrastructure Outsourcing Services |
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Spectrasoft helps clients achieve business objectives through a flexible approach in which we address current point needs while keeping the larger picture in mind. We work with clients to significantly improve productivity and reduce costs, as well as reshape their IT asset portfolio. |
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Services |
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- Infrastructure Outsourcing Services Overview
- Service Desk
- Workplace Services
- Data Center Services
- Network Services
- Security Services
- IT Spend Management
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Infrastructure Outsourcing Services Overview |
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Spectrasoft's approach to infrastructure outsourcing enables companies to achieve high performance, including cutting costs and sustaining profitability during these economic times. |
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We offer a flexible set of services—from complete transformation of your service delivery model to simply addressing a specific cost or performance issue. We can help improve IT spend management or fully streamline your IT operations to prepare for mergers, acquisitions and expansion. To enable your business to achieve high performance, you need the right infrastructure at the right cost to support your current and future business needs. |
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Spectrasoft is a leading global infrastructure outsourcing service provider. We have more than 13,000 people worldwide serving more than 240 clients. Drawing upon unbiased technology solutions, our infrastructure outsourcing services offer executives greater control over their costs, IT value chains, performance and investment focus. |
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We enable companies to transform business-critical applications and processes and to: |
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- Transform IT through our processes, people and tools to become a flexible and responsive enabler of business needs.
- Achieve rapid cost savings, enabling clients to reinvest in higher-value projects.
- Improve IT operational efficiency while reducing all costs related to IT management.
- Reduce the cost of acquiring IT goods, services and non-personnel related IT expenses.
- Rapidly implement high-value, next-generation technologies.
- Drive continuous improvement through data captured from a breadth of client sites and delivery centers.
- Manage compliance, increase IT and business process auditability and managed risk.
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When you couple our Infrastructure Outsourcing with our Application Outsourcing and Business Process Outsourcing (BPO) services, you can get even greater results: |
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- Greater standardization and synergies can be achieved, leading to reduced outsourcing management costs and redundancies.
- Reduce complexity and risk.
- Reduce total cost of ownership across IT.
- Improve flexibility and scalability to provide for future needs.
- Provide greater visibility into the application portfolio and the supporting IT infrastructure.
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Service Desk |
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Business end users are benefiting from increasing availability and diversity of applications and devices, driving increased expectations for technical support wherever and whenever they need it. At the same time, cost pressures on the business are driving the need to migrate support to lower-cost channels and delivery locations. The Spectrasoft Service Desk minimizes the cost of downtime to the business by providing clients with a single point of contact for all technology incidents and requests, maximizing resolution on first contact through our proprietary troubleshooting process capability, and managing all escalated incidents and problems through to resolution. |
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Our Service Desk achieves demonstrable value for our clients through the following: |
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- Reducing risk through federated multi-site support, enabled by global processes and tools.
- Supporting long-term or short-term volume changes with flexible staffing options.
- Improving service levels through industrialized troubleshooting and support processes.
- Reducing costs by 30 to 50 percent through increased leverage of remote support services and self-service capabilities.
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Workplace Services |
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Balancing the conflicting needs of the end-user community with corporate IT mandates has become a constant juggling act. Employees push for more mobility, personalization and flexibility, while corporate IT seeks to control access, standardize processes and ensure compliance. In many cases, no one really knows what devices employees are using, who has them and what data is out there. Spectrasoft Workplace Services provides end-to-end management of distributed computing environments, enabling a secure, stable work environment with better-performing employees, by focusing on the following areas: |
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- Desktop Management
- Field Support
- File and Print
- Mobility
- Thin Client
- Messaging
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Our Workplace Services achieve business value for our clients through the following: |
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- Accelerating migration and refresh programs, on average 33 percent faster.
- Improving user productivity with faster software rollout and self-service tools.
- Reducing total cost of ownership up to 40 percent through more consistent policies and processes.
- Reducing security threats with improved management capabilities.
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Data Center Services |
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Organizations must derive maximum value from data center investments and address data center security and compliance issues against the backdrop of rapid market change and business growth, posing challenges for costs, exposure and liability. Spectrasoft Data Center Services provide end-to-end management of computing environments, shifting the data center from being high maintenance to enabling high performance. Data Center Services include the following infrastructure management services to enable a secure and stable environment: |
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- Systems Management
- Systems Monitoring
- Storage Management
- Managed Hosting & Storage
- Database Administration
- Application Technical Services
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Our Data Center Services enable high performance for clients through the following: |
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- Delivering required data center capacity with reduced infrastructure complexities and improved utilization.
- Reducing data center operating costs by 15 to 25 percent.
- Mitigating risks of staff turnover with a large pool of deeply experienced resources.
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Network Services |
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The network environment is one of the most complex aspects of IT infrastructure. Expanding the network globally, interconnecting business partners and moving to a real-time enterprise all compound network challenges. Spectrasoft Network Services delivers a consistent service experience for end users across a diverse environment consisting of multiple vendors, devices and service providers, providing our clients a controlled environment and competitive cost structure. Network Services enable a more secure and robust network infrastructure through the following services: |
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- Infrastructure Monitoring
- Network Management
- Telephony Management
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Our Network Services achieve business value for our clients through the following: |
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- Increasing network scalability and location independence.
- Minimizing unplanned network downtime to < 1 percent.
- Reducing costs by 10 to 20 percent through right-sizing, consolidation and sourcing optimization.
- Improving detection and response to prioritized security threats.
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Security Services |
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Business requirements for mobility and interconnectivity on a global basis have eroded the perimeter of the enterprise. Compliance requirements are driving increasing complexity in security controls and reporting. The growing threat environment poses an increasing risk of security breaches. Spectrasoft Security Services focus on enterprise-wide visibility and management of an organization’s infrastructure security in order to maintain controls, identify weaknesses and help ensure proper compliance and reporting. By integrating security into network services, data center services and workplace services, Spectrasoft maximizes clients’ global IT security posture, while minimizing clients’ costs and risks. |
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We offer a full scope of Security Services, including: |
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- Security Risk Management
- Identity and Access Management
- Application Security
- Infrastructure Security
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Our Security Services achieve business value for our clients through the following: |
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- Reducing and resolving IT security issues across the globe before they affect business operations and image.
- Building security that is vendor and technology neutral to keep real-time pace with change.
- Securing systems, applications and data for a global and mobile workforce.
- Increasing data accuracy for corporate, regulatory and license compliance.
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IT Spend Management |
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In today’s rapidly changing environment, economic and competitive pressures are forcing companies to re-examine the value generated from their technology investments. Spectrasoft IT Spend Management is a structured approach to lowering IT costs across the enterprise through cost savings, cost avoidance and cost recovery disciplines. We manage more than $2 billion in spend across our clients. By utilizing industry best practices, capitalizing on Spectrasoft procurement benchmark data and knowledge and leveraging Spectrasoft’s network of commercial supplier relationships, we help clients optimize IT spend. |
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IT Spend Management includes the following services: |
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- Managed IT Procurement
- Telecommunications Expense Management Process Outsourcing (TEMPO)
- Software License Management
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Our IT Spend Management services achieve demonstrable value through the following: |
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- Reducing telecommunications spend up to 20 percent.
- Lowering costs for hardware and software purchases through economies of scale.
- Leveraging Spectrasoft’s vast supplier relationships to match changing business requirements.
- Reducing exposure to software license audit penalties (as much as 80 percent).
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