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Outsourced and Managem,ent Services |
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Spectrasoft can deliver expert services in an outsourced model for our customers who are looking for a cost-effective way to manage their infrastructure or applications. We can also accommodate our customer's needs for offshore application development. Whether you are looking for help desk or IT support or a complete offshore development center, we have the expertise and resources to accommodate and scale to meet your needs. |
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Services we offer in our Outsourced and Managed Services practice include: |
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- IT Infrastructure Planning
- Onsite and Remote IT Support/ Help Desk
- Custom Application Development
- Offshore Application Development
- Network Management and Administration
- Application Maintenance and Support
- Business Continuity Planning & Disaster Recovery
- Systems Integration
- Desktop Application and Client Support
- Data Integration/ Cleansing
- Project Management
- Business Process Outsourcing
- Business Intelligence
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Advantages to Working With Spectrasoft Technologies |
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True Global Footprint and Consistent Quality |
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Spectrasoft has a true global footprint, with development facilities in India and capabilities for onshore and offshore development. Our outsourced application development customers are able to take advantage of our highly skilled development resources and the blend of offshore/on shore and near shore resources. This enables us to work on a true 24-hour workday schedule, accelerating development timelines while controlling development costs. All testing and quality assurance take place onshore to ensure consistency and quality. |
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Flexibility to Meet Your Needs |
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Whether it's application development or help desk support, Spectrasoft delivers services in the way that meets your organization's needs. In many cases, we can provide solutions in an onsite, offsite or blended model to best fit your requirements. |
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Experienced, Trusted by Top Companies |
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Spectrasoft counts many of the world's best known companies across a range of industries as its customers. |
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Onsite and Remote IT Support/ Help Desk Services |
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When it comes to finding an IT support solution, there are many options. If you look outside of your internal IT staff, you should be sure that your service provider is responsive, capable and professional, regardless of the complexity of the IT issue. |
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Spectrasoft has experience in providing onsite and remote IT support solutions that enable our customers to cost-effectively support their IT end users, achieving higher levels of customer satisfaction without sacrificing productivity. |
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Our IT Support solutions are flexible enough to meet your needs, whether you are looking for back up support or a 24/7 help desk solution. We can even deliver high-touch "white glove" service for groups with special requirements or high service level expectations. |
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We provides Help Desk Level 1, 2 or 3 and desktop support services, including asset management, break/fix or general support. We can also deploy support and depot services for mobile or remote workers, such as a field sales or service organization. With Spectrasoft you can be assured of consistently superior service delivery and a customer-centric focus – all at predictable cost. |
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Benefits to Our Customers: |
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- Increased user productivity
- Higher end-user satisfaction
- Reduced Total Cost of Ownership (TCO)
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- Improved software management and version control
- Improved operating costs
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Outsourced Application Development & Maintenance |
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IT Outsourcing Services |
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Spectrasoft has the capability to deliver high value IT outsourcing and IT development solutions. Our experience in offshore development means that our customers can reap the productivity and cost efficiency benefits of an outsourced approach, while avoiding the pitfalls. |
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Why Spectrasoft technologies ? |
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True Global Footprint |
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Spectrasoft through our dedicated facilities in India offers our customers a true global footprint. We can help our customers reap the benefits of offshore outsourcing through our understanding of the region and our highly skilled talent pool. |
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No Communication Challenges |
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Spectrasoft helps our customers circumvent potential communication challenges by utilizing English-speaking developers and project managers. We insist on an English-first training environment for all our offshore resources and provide our customers with a U.S.-based point of contact for each project. |
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Mature Development Focus |
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Based on an industry accepted standard, Spectrasoft development teams have implemented standard processes and controls across the development organization to ensure quality and consistency. |
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No Security Worries |
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Your intellectual property is safe with us. Spectrasoft adheres to ISO 27001 standards to provide a level of security for our customer's intellectual property to minimize concerns and potential risk. Our development facility is equipped with physical security measures, including 24-hour video surveillance and security, electronic access control and disaster recovery measures. |
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We Can Scale With You |
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At Spectrasoft our focus is on developing long-term partnerships with our customers. Whether you are looking for a partner for a single development project, or require a fully integrated offshore development center, we have the facilities and capabilities that can scale with your needs. |
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Capabilities include: |
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Portal
- Java
- BEA Weblogic
- IBM Web Sphere
Oracle
- Microsoft
- .NET
- VBA
- SharePoint
Client Server
Java
- Microsoft
- .NET
- VBA
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Architecture
- Networking
- J2EE
- Middleware
- Wireless
- Data Warehouse
Enterprise Application Integration
- TIBCO
- WebSphere MQ
- SeeBeyond
- Mercator
- WebMethods
- Vitria
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Application Maintenance & Support |
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CDC Global Service's Application Maintenance and Support solutions deliver high levels of user productivity and minimize user downtime. We customize each support solution to meet the specific needs of our clients' computing environments and end-user applications. Services can be delivered onsite, offsite or a hybrid of both. |
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A combination of Tier 1, Tier 2, and Tier 3 support services is available for a wide suite of Internet and distributed software applications. Spectrasoftsupports applications developed internally or acquired externally, delivering both application stabilization and ongoing enhancements. We provide maximum value by leveraging our experience with development methodologies and IT best practices to identify additional efficiencies and savings. |
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Technologies Supported: |
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- Web Services and Microsoft's .NET Platform
- ERF Methodology
- ITIL Best Practices
- Active Server Pages, Microsoft
- Visual Basic, COM/COM+
- Microsoft SQL Server databases, tools (XML, SOAP, Microsoft BizTalk Server for
integration, Microsoft SharePoint Portal Server and Content Management Server for collaboration)
- Integration/Interoperability with other platforms: Sun/UNIX, Java,Oracle, Linux
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Outsourcing Readiness Assessment |
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CDC Global Services' Outsourcing Readiness Assessment helps our customers take the functions they are considering outsourcing and map expectations against business goals, current state processes and performance metrics. It is a perfect first step as part of a well-planned, strategic outsourcing effort. |
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As a result, our customers will have an accurate picture of their organization's readiness to move a project or entire development efforts offshore. We can also help build a roadmap to readiness, enabling our customers to avoid some common pitfalls that can lead to failure in an outsourcing initiative. If you are ready, Spectrasoft can deliver recommendations and an action plan to get your initiative on its way. |
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Regardless of whether you are considering a pilot project or evaluating the business impact of a full offshore development center, Spectrasoft Outsourcing Readiness Assessment can help you take that first step to ensure that expectations, goals and processes are aligned to improve the chances of success. |
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Getting Started
It's easy to work with Spectrasoftto schedule an Outsourcing Readiness Assessment. Once an assessment is scheduled, Spectrasoft will prepare a questionnaire to help us get a better understanding of your organization's current operations and expectations. The questionnaire takes an in-depth look at the organization, including:
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- Business goals and expectations for outsourcing
- Functions considered for outsourcing
- Prioritization and criticality of each function
- Currently utilized processes and methodologies
- Security policies
- Workflow and planning processes
- Performance metrics
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Once this information is gathered, the team will analyze the information to assess the organization's readiness for outsourcing, as well as prepare recommendations for next steps. A typical assessment, including interview, analysis and reporting, can take between 2-4 weeks |
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